Membership and Services Administrator
Contract: Full time
Hours: 37.5 hours
Salary: £28,431.00 annually
Location: Hybrid home/office working (office in London Bridge – but please note we are soon moving to Moorgate
Closing date: 9am, Monday 24 March 2025
About this role:
This is a full-time permanent post working in the Membership and Services Team (MST) for Making Music, the UK association for 3,900 leisure time music groups.
The Membership and Services Administrator is a key role in the Membership and Services Team and wider organisation. You will be first point of contact for all member queries and work closely with the four other members of the Membership and Services team to:
- deliver excellent membership service, answering queries over the phone and by email
- provide efficient membership administration (e.g. processing applications, updating contact details)
- provide support for our Charity Registration service.
Full training will be provided on our membership structure and the services we offer, as well as a wide range of subjects our members frequently ask us about such as charity governance, copyright and Gift Aid. No prior knowledge is required.
About this role:
- You should have some customer service experience and be able to communicate clearly over the phone and in email
- You should be able to complete tasks methodically, prioritise effectively and work flexibility within a small team.
This is a hybrid role with some days every week to be worked from our offices near London Bridge.
How to apply:
Please read the covering letter and job description before completing the application form.
Please complete the application form on our website.
We ask you to complete three tasks/questions and we will use only these to create a longlist.
If you are on the longlist, we will ask you to complete a second form with your education and employment or volunteer experience and ask whether you have experienced barriers to opportunities in the past due to a protected characteristic or your socio-economic background. (If you have, and we have to decide between candidates of equal merit for interview, we will take positive action to include you in the interview shortlist.)
Application form deadline: 9:00am, Monday 24 March 2025
Deadline for submission of second form: 9:00am, Monday 31 March 2025
Interviews will be held on Thursday 3 April
We will pay your travel expenses to come to the interview. We will also support anyone who wants to apply for this role and are happy to make adjustments to our application process.
For support or further information about this role, contact office@makingmusic.org.uk or call us on 020 7939 6030.
